*Return and Refund Policy

Thank you for shopping at BMS MedShop. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and obligations.

Return Eligibility:

We accept returns within 7 days of product delivery or booking, provided the item is unused and in the same condition as received. It must also be in its original packaging.

Certain items are exempt from returns for hygiene and safety reasons, including intimate or sanitary goods, hazardous materials, flammable liquids, gift cards, custom-made products, and specific health and personal care items.

Non-Returnable Items:

The following items are non-returnable:

Gift cards

Custom made products

Specific health and personal care items, including but not limited to compression garments, and incontinence products.

Partial Refunds:

Partial refunds may be granted under the following conditions:

If the item is not in its original condition, damaged, or missing parts for reasons not due to our error.

If the item is returned after 7 days of delivery.

Cancellation Policy:

Customers can cancel their orders before the product is shipped to the provided address within 7 days, if payment was made in advance.

Refunds for canceled orders will be issued back to the original payment method. Please allow up to 45 days for the refund transfer to be completed.

Late or Missing Refunds:

If you haven’t received a refund yet, please follow these steps:

Check your bank account.

Contact your credit card company.

Contact your bank.

If you still haven't received your refund, please contact us at info@bmsmedshop.com.


We only replace items if they are defective or damaged upon receipt.

To initiate an exchange, please email us at info@bmsmedshop.com, and we will arrange for the pickup of the item to be returned.

Shipping for Returns:

To return your product, please email us at info@bmsmedshop.com, and we will arrange for the pickup of the product from the original delivery address.

Customers are responsible for paying return shipping costs which varies depending on the product, which are non-refundable.

Shipping times for exchanged products may vary depending on the customer's location.

Thank you for choosing BMS MedShop. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at info@bmsmedshop.com.

Store Location

  • Bridgeway Medical Systems
    • Al Ttay, Al Khawaneej 2, Dubai
  • BMS Meshop Showroom
    • 703,Cuba Cafe Building No.2,Toursit Club Area, Abu Dhabi, UAE