FAQs
What types of medical devices do you offer?
We offer a wide range of medical devices including diagnostic equipment, surgical instruments, home healthcare products, and personal protective equipment (PPE).
Do you provide international shipping?
Currently, we only ship within the UAE. We are working on expanding our services to international customers in the near future.
How can I place an order?
You can place an order directly through our website by adding products to your cart and proceeding to checkout. You will need to create an account or log in to complete the purchase.
What payment methods do you accept?
We accept card payment methods including credit/debit cards.
Is it safe to use my credit card on your website?
Yes, our website uses secure encryption to protect your payment information. We also comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure safe transactions.
What is your return policy?
We offer a 7-day return policy for most products, provided they are in original condition and packaging. Certain items, such as consumables and personal care products, are non-returnable for hygiene reasons.
How long does delivery take?
Delivery times vary depending on your location. Typically, orders within major cities in the UAE are delivered within 2-3 business days and for custom products up to 30 days. Remote areas may take longer.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number and a link to track your shipment online.
Do you offer installation services for medical equipment?
Yes, we offer professional installation services for certain types of medical equipment. Please contact our customer service team for more details.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as per our return policy.
Are your products covered by warranty?
Yes, most of our products come with a manufacturer's warranty. The warranty period and terms vary by product. Please refer to the product description for specific warranty information.
How can I contact customer service?
You can contact our customer service team via email at support@bmsmedshop.com or call us at +971-487-69106. Our support hours are from 9 AM to 5 PM, Monday to Friday.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Please contact us for a customized quote.
Can I request a product that is not listed on your website?
Yes, if you are looking for a specific product that is not listed on our website, please contact us with your request. We will do our best to source it for you.
Do you provide training on how to use medical devices?
Yes, we offer training and user manuals for many of our medical devices. Please check the product page or contact our support team for more information.